Returns to Doug Thorley Headers (DTH) will only be accepted from direct sell customers within 30 days of the original invoice date. All returns will require an Return Merchandise Authorization (RMA) number provided by DTH. Customers are responsible for all shipping charges unless other arrangements with DTH have been made. DTH reserves the right to refuse any package returned to our facility without prior authorization. Returned products can be subject to a 20% restocking fee.
DTH does suggest that when shipping an item back to us, carriers such as UPS and FEDEX, or any providers that offers a signature requirement and insurance coverage be used. DTH is not responsible for any lost or damaged packages along with the customer will be responsible for all shipping charges, and risk of loss during the return shipment.
DTH does not accept a return of an item that is damaged, used/installed, or special ordered parts. If you receive an item that has been damaged, please inform us within 72 hours of delivery in order for DTH to begin a claim. Pleae keep the original packaging and contents as FEDEX and UPS may require an inspection of the item. If this inspection is required then the carrier in which your item was handled through may contact you to set up a time and date. All claims to sub-component shortages or missing parts must be made within 10 days of delivery.
If any you have any questions about returing or missing an item, please contact us at 951-739-5900 or email at firstname.lastname@example.org